Support
The Nation’s #1 Leading Help Desk Service
77%
Of all calls that are addressed and solved without a truck roll.
The Things That Matter.
4.7
Average customer satisfaction rating on a 5 point scale.
8 Seconds
The average response time for all support calls, no matter the time or day.
24/7
Unlimited telephone technical support when and where you need it.
A Support Model that Inspires Results
Strategy Health Check
Software upgrades, updates and error checks are built-in to the model, so your solutions are enhanced and advancing.
Day-2 Support
Day-2 technical support includes a one hour telephone response time, video test calls and next-day service.
Fast Track Troubleshooting
Using remote diagnosis and video test calling, our meeting experts are standing by to assist at light-speed.
Live Video Assist
Work with a meeting expert in real-time on your mobile device for any and all technical or collaborative issues that may arise.
A help desk that actually, you know… helps.
With all the achievements we’ve made in innovation, we’re most proud of our unwavering
commitment to offering world-class help desk services to every single one of our clients.
Our philosophy on customer service is simple: We’re there when you need us, offering unparalleled industry expertise to help you out, 24/7. The best part? Our clients have spoken for us by helping us
achieve a 100% help desk rating; we’re grateful for the acknowledgement.
Contact Us Today
From strategy and design to deployment and service, you’ll discover the power of collaborative environments that make meetings happen.
#Lead #Connect #Evolve